Last updated: 15 july 2026
Secrets des Îles de Guadeloupe is the certification program for travel professionals run by the Guadeloupe Islands Tourism Board (Comité du Tourisme des Îles de Guadeloupe, CTIG). This page explains which personal data we collect, why, how long we keep it and how to exercise your rights.
1. Who is responsible for your data?
Comité du Tourisme des Îles de Guadeloupe (CTIG)
5, square de la Banque – BP 555 – 97166 Pointe-à-Pitre Cedex – Guadeloupe (France)
SIRET: 451 734 370 00013
Data Protection Officer (DPO): dpo@lesilesdeguadeloupe.com. The DPO is also the person in charge of the protection of personal information for residents of Québec and Canada.
2. What data, and what for?
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Create and manage your account, track your training and issue your “Expert of the Guadeloupe Islands” certification | Last name, first name, e-mail, company, address, phone, activity, job title, network, partner code, progress, quiz results, supporting documents (webinar, fam trip), certificate | Performance of the certification program rules you accept when signing up | As long as your account is active, then 3 years after your last login. You can ask us to delete your account at any time. |
| Send you the newsletter for tourism professionals | E-mail, last name, first name | Your consent (dedicated checkbox) | Until you unsubscribe (link in every e-mail), or 3 years without any open or click |
| Answer your contact requests | Name, e-mail, company, message | Our legitimate interest in answering people who write to us | 3 years after the last exchange |
| Run contests and sales challenges | Identity, contact details, agency, answers or declared sales | Performance of the contest or challenge rules | Length of the contest, then 1 year (claim period) |
| Measure website traffic | Browsing data (pages viewed, device, approximate country) | Your consent via the cookie banner | 13 months maximum for trackers, 25 months for statistics |
| Keep the website secure | IP address, connection logs | Our legitimate interest in protecting the website and accounts | 12 months maximum |
Fields marked with an asterisk in our forms are required to process your request. Without them, we cannot create your account or reply to you.
3. Who receives your data?
Your data is intended for authorised CTIG staff. It is never sold. We use service providers who process it only on our behalf and following our instructions:
- OVH SAS (website and e-mail hosting, France);
- My Event Story (website design and maintenance, France);
- Google (Google Analytics audience measurement, only if you accept it);
- our e-mail and newsletter tools.
4. Transfers outside the European Union
Google may process audience measurement data in the United States. This transfer is covered by the EU–US Data Privacy Framework or by the European Commission’s standard contractual clauses.
5. Your rights
At any time, you can:
- access your data and get a copy;
- have it corrected or completed;
- have it deleted;
- restrict or object to its use;
- receive it in a reusable format (portability);
- withdraw your consent (newsletter, cookies), without affecting what was done before;
- give instructions about your data after your death.
To exercise these rights, write to dpo@lesilesdeguadeloupe.com or by post to CTIG – 5, square de la Banque – BP 555 – 97166 Pointe-à-Pitre Cedex. We reply within one month. We may ask for proof of identity if in doubt.
If you believe your rights are not respected, you can file a complaint with the CNIL, the French data protection authority (www.cnil.fr). If you live in Québec, you can also contact the Commission d’accès à l’information du Québec (www.cai.gouv.qc.ca).
6. Cookies
The cookies and trackers used on the website, and how to change your choices, are described in our cookie policy.
7. Security
The website is served over HTTPS, passwords are never stored in plain text, and access to the administration is limited to authorised people and protected by a web application firewall.
8. Changes
We may update this policy. The date at the top of the page shows the latest version.